KLM the Dutch airline carrier has been making use of beacons since October 2014. The carrier took the decision to install beacons across the terminals and lounges at the Amsterdam Airport Schiphol. The aim behind this decision was to help passengers to navigate this big facility. The carrier wanted to make it easier for passengers on transfers to find the right terminals.
Beacons for Navigation Service
The use of beacons enabled the extra navigation service for KLM passengers. With the use of the app, passengers are able to receive the needed information. Passengers that use the KLM app, receive notifications on how to find their gate when they pass a beacon. In fact, the app shows the route to the passenger and the estimated time it will take to get there. This service is very useful as the Amsterdam Airport Schiphol is big in size and passengers can easily get lost.
Due to this unique navigation service, passengers know how to get to their gate and have a good perception of the time it will get them to get there. Furthermore, the app is also constantly updated with new information. So, when the gate of departure time changes the passenger will receive this information.
Further Use of Beacons at Amsterdam Airport Schiphol
In October 2015, the management of the Schiphol Airport decided to take the use of beacons a step further. Schiphol deployed the use of beacons for all its partners. In fact, this enabled Schiphol and all the other parties involved to develop proximity-based apps. Due to this step, parties at the airport are able to offer a different kind of services to their passengers.
An example of the use of beacons at the Dutch airport is how it enables the display of the boarding pass when the passenger is close to the self-service check-in.
Moreover, the Schiphol Airport also makes use of beacons in the management platform of buses. This can, for example, provide passengers with the right information of their terminal entrance. However, the use of beacons at this airport is not only used for passengers.
In fact, the management also makes use of beacons in the back office. This can include the location of staff. Staff members can easily be found with the use of a smartphone and get specific tasks assigned to them.
The use of beacons at airports is something that is becoming more and more common. It is only expected that this will become a bigger trend with time. This comes due to the fact that beacons provide several opportunities for airports to enhance customer service and focus on improving the ultima passenger experience.