The Jewish Hospital – Mercy Health in Cincinnati, has introduced the use of beacons. The hospital installed over 280 BLE beacons to help their patients and visitors navigate the hospital.
The aim is to help patients and visitors to reach their destination faster and with less anxiety.
BLE Beacons at the Jewish Hospital – Mercy Health
To realize this project, the hospital partnered up with Connexient as they are providing the technology. The hospital found that BLE beacons would be a good solution as they want to help the patients and visitors navigate through the hospital. Patients and visitors can download the hospital’s Right This Way app which will help them to navigate through the hospital. Moreover, there are also three kiosks that provide visitors with location information and assistance.
Craig Schmidt, the hospital VP, and chief operations officer said:
“Hospitals across the nation share a common challenge in finding a way to get patients and family to their destinations without anxiety.”
Long before introducing the use of technology, the hospital had ambassadors located at the main entrance that provided instructions or escorted the visitors to find the right location. However, with time the hospital decided it was time to provide something that everyone could use. Hence, the introduction of the use of the app and BLE beacons.
Right This Way App
The hospital’s direction decided to make use of GPS data navigation. Mostly, the choice of this technology comes due to the fact that people are already used to this technology for outdoor navigation. Therefore, the direction thought it would be a good step to use it for indoor navigation
Before opting to make use of BLE beacons, the hospital sought for many other possible solutions. However, the beacon based system offered more solutions than just a map. In fact, this system can place an individual at a particular location as a dot. This can help to guide the person throughout the hospital’s facility.
To enable the app and the BLE beacons to work perfectly, the hospital installed 280 beacons throughout the facility. This includes the newly patient tower and in three office buildings across the street. Furthermore, they have also opted to install beacons in the parking garage. This will help to navigate visitors in finding their way to the right hospital entrance. Besides, this also helps visitors to find their car on their way back. The hospital has made the app available for both Android and iOS device users.
After that the visitor or patient installed the app, they will receive a welcoming message. In addition, it will ask the visitor to select their destination in the hospital. At the same time, the smartphone will capture the beacon transmissions. This will enable the app to determine the phone’s location based on that data. With this data, the app will navigate the visitor/patient throughout the hospital.
At the same time, Connexient will store the data involved in each action. This will be done so that they can provide analytics data to the j about traffic movement. However, visitors and patients don’t need to be worried, all the location activity data is anonymous.
The solution provided with this partnership involves more than a wayfinding solution. Connexient also provided three kiosks. Located at the main entrance, in front of the emergency department and at the busy lower level lobby. Moreover, the solution also provides a web-based map. This map displays the location of the offices and treatment areas on a map of the hospital or offices.
The use of BLE beacons at the Jewish Hospital should help to improve the wayfinding of patients and visitors. This will enable them to experience less stress and anxiety in finding the right location at the hospital. On the overall, this should provide the patient or visitor a better experience.